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All orders begin in an “on hold” status until we confirm the stock is available. It saves us from having to issue you a refund and have to pay the processing fees. Those add up quick for a small business.
No. All orders must be placed through the website using an approved payment method. 99.99% of those requesting this are attempting to perpetrate a scam.
If your fishing rod arrives broken, document the package condition and the break point(s) of the rod by taking pictures. We will want to see each plus since it will aide in the damage claim. Generally, damaged package and merchandise claims need to be made with the shipping agent (FedEx, UPS, USPS).
Our Shipping Policy states:
“Once your shipment is accepted by the carrier, PHD Tackle is not responsible for packages that are lost, stolen, or damaged after the carrier marks the shipment as accepted or delivered. Any claims must be filed with the carrier. We will provide reasonable assistance with documentation and tracking information upon request.”
Our promotional/charity budget is closed. We are not adding any at this time. We suggest you/your club/event become an Affiliate. Actively promote PHD Tackle by sending customers to our website through your Affiliate link and earn a commission on each sale for your cause.
We handle customer support by email for a few important reasons. Email provides a written record for both you and us, and it helps our team stay coordinated when multiple people are involved in resolving an issue. As a small business, we also don’t have the staffing to manage high call volumes effectively. If a situation truly requires a phone conversation, we’ll request your number and call you as soon as possible.
When you place an order we get a payment authorization from your payment provider. If your order is cancelled, the payment authorization is voided which means we can no longer collect money from them. Only if we capture your payment will you ever see a true refund. Refund timing depends on your payment provider and card issuer and may take up to 30 days to appear.
Look towards the bottom of your cancellation email on the right hand side to see if you received a refund or a voided payment authorization.
PHD Tackle is a small business. We don’t get the massive shipping discounts big retailers do, and we won’t inflate prices just to claim we give you “free shipping.” Shipping costs are always rising and we need to cover our costs. We prefer to be upfront about fees, and we truly appreciate your support when you choose to purchase large items from us.
Inventory is accurate most of the time, but it is not perfect. Counts can be off for a few reasons, including human error during receiving, picking, or cycle counts, product getting misplaced or damaged, retail theft, and supplier or carrier issues that show an item as available before it is actually in hand. We also occasionally have timing delays when inventory updates across systems.
If you place an order and we find the item is not actually available, we will email you as soon as possible with options, including a replacement, a backorder estimate if we can get one, or a cancellation and refund.