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PHD Tackle Policies & Information

Return & Refund Policy

Revised:  May 20, 2024

Returns

1.)  All returns will be charged 5% of the order total for handling and restocking.

2.) Eligible returns must be done within 30 calendar days of purchase.

3.) Opened items with damaged packaging have a 30% restocking fee. We reserve the right to refuse a return of open items. Used items are not eligible for return. 

4.) Return shipping is paid by the customer. The cost of pre-paid return labels will be deducted from the refund in addition to other fees.

5.)  To be eligible for a refund/exchange, your item(s) must be returned in new condition, unopened and unused.

6.)  Damaged goods must go through the manufacturer

7.)  Your item(s) needs to have the receipt or proof of purchase.

8.)  You are responsible for shipping costs to returning your item(s). Shipping costs are non-­refundable.

9.)  Fishing rods are not eligible for return.

10.)  All sales are final for discontinued items. No returns/refunds/exchanges.

*If you open the manufacturer’s packaging and find the item damaged, contact the manufacturer.

*Item(s) damage resulting from improper use not in accordance with listed directions or established practices are not eligible for return and are not the responsibility of PHD Tackle. Contact the manufacturer.

*PHD Tackle is not be responsible for lost or damaged packages that are sent to us for return or exchange.

Refunds

Once we receive your item(s), we will inspect it. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive an email notifying you of the refund.

You will receive the credit, less any applicable charges generally within 30 days, depending on your card issuer’s policies.

Exchanges

1.)  Exchanges can be made within 30 days purchase. You pay for shipping of the new item(s). Returned items that fall under the following criteria cannot be exchanged:

(a) Items that have been opened, used, and/or cannot be resold as new;

(b) Items that are special ordered cannot be returned or exchanged;

(c) Worn and/or laundered (washed) garments including hats cannot be returned or exchanged;

(d) Electronic devices such as fish finders, once opened, cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.

 Damaged or Lost Items

If you receive a package that is visibly damaged, please record the damage with a photo, if possible. Be sure to obtain a copy of the bill or receipt from the shipper. Please keep the original package, all packing materials, and all parts intact. Contact the shipper as soon as possible to report a damaged shipment.

If you believe an order has been lost in transit, contact the shipper as soon as possible. PHD Tackle is not responsible for lost shipments.

Manufacturer’s Warranties

Some products offered on our site are covered by a manufacturer’s warranty. A copy of a specific warranty, where one is offered by a manufacturer, will be made available for inspection before sale upon request. To obtain a copy of a manufacturer’s warranty before sale, if one is available, contact us by email at service@phdtackle.com.

All claims made under a manufacturer’s warranty must be made directly to the manufacturer.

Contact Us

Email:  service@phdtackle.com