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PHD Tackle Policies & Information


Revised: May 23, 2023


PHD Tackle is upfront about our shipping costs. We are a small business and do our best to ship at the absolute lowest prices we can get, but we do have to cover our costs. With increasing fuel costs and inflation, we do our best to keep cost down. We do not increase the price of a product and then offer you “free shipping.” We sell our merchandise to you at the lowest price possible which gives you the opportunity to buy more for less. We do occasionally run shipping specials.


As a small business we offer items for sale that are in stock at our distributors but not physically in our store. Those items are drop-shipped to you and some items come to us then are shipped to you. Please allow extra shipping time if this is the case. If you need an item as soon as possible, please inquire before placing an order.


We ship our packages via UPS and USPS. These shippers offer the best rates with on-time tracking and delivery dates. Business days do not include weekends or holidays, or when UPS or USPS does not pick up. Please allow sufficient time for your order to arrive. If you do not receive your order, use the tracking number and our tracking page or the carrier’s website to get the location of your package. If the carrier shows that the delivery was made and you still have not received the order, it is up to you, the customer, to file a claim with the carrier so that the proper documentation can be filed for replacement purposes. Sadly, package theft is way too common, but PHD Tackle is not responsible for theft, errors by the carrier, lost packages, or other mishaps that are beyond our control.


In some cases you may be contacted with an adjusted shipping rate due to unforeseen shipping or handling issues.


Flat Rate Shipping

PHD Tackle uses a flat rate structure to cover costs of shipping merchandise to you, the customer. Due to fluctuating fuel costs, inflation, and other factors, the flat rate amount(s) may change without notice. All shipping charges and special fees for heavy or oversized items such as fishing rods and downriggers will appear on the Check Out page. PHD Tackle does not charge fees that do not appear for your review before you submit your order. If you feel this has occurred, please contact Customer Service at or via our Contact Us page so that we may resolve the issue.


Oversize Items

Oversized items such as fishing rods and heavy items such as downriggers are subject to their own set rates assigned to them and are not subject to our standard rates. PHD Tackle will do everything possible to indicate in the item’s page that special shipping rates apply.


Multiple Package Orders

Orders that require multiple packages may also have additional shipping charges other than the standard rates.



Any situations not covered under this policy will be handled on a case by case basis.

Accommodations or requests may be made by emailing us at



Per our Shipping Policy, PHD Tackle is not responsible for any lost or stolen packages. The respective fulfillment party, United States Postal Service (USPS) or the United Parcel Service (UPS), must be contacted for further resolution.


Click here to file a claim with UPS.


United States Postal Service (USPS) USPS website.

All of the information summarized below can be found on USPS’ website. PHD Tackle does not monitor the USPS website or their policies which may be updated after the posting of this information, therefore we do not guarantee the accuracy of this summary, but offer it as general guide to help you get started.


Make sure you keep all your records and have all the information you need in advance. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.


Missing Mail Search. If your item was insured, you qualify for both a Missing Mail Search and an Insurance Claim for damaged or missing contents. If no insurance was purchased, a Missing Mail Search is your only option at first. If your item was determined to be lost or damaged, you would have a Claim for a refund in shipping if you paid a shipping charge.


What does a USPS Claim cover? If your delivery was insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping if you paid a shipping charge. You can file a claim anytime between 0-60 days for insurance related claims.


What if the packages uninsured? If your package was sent first-class and you didn’t purchase insurance, all USPS will do is a Missing Mail Search. 


Damaged or missing contents. Sometimes your delivery will arrive, but the contents are missing or damaged. You need to provide USPS with evidence of the damage in your claim. This can include estimates for repair or a sales receipt if the item needs to be replaced.


Mail is missing, can it be found? Whenever you suspect a package is lost or stolen, the first step to take is to begin a Missing Mail Search. This is exactly what it sounds like. The USPS will begin searching their sort facilities and trucks to try and find your delivery.


Timeframe. You have to wait until at least seven days from the shipping date. If it’s still not thereafter seven days, you can initiate a Missing Mail Search.


Start a Missing Mail Search online. Visit to sign-in or setup an account. Be prepared to enter the mailing date, tracking number and a description of the package and contents. USPS will search for your package and determine if it was delivered. If the package turns up, USPS will either return the package to the sender or deliver it to the recipient, depending on your request.


What happens if they say it was delivered or can’t be found? If USPS determines the package was delivered, you’ll have to treat it as a stolen package. If USPS cannot find the package, you will need to file a claim for your loss.



Before you begin. Before you start your Missing Mail Search, double check the status of your package. Missing Mail Searches can be initiated seven days after the items have been sent. You will want to confirm the mailing date and ensure you are seven days post-mailing.


Create a Missing Mail Search. To start the search, you will need both the senders and receivers mailing address. USPS will also need the size and type of envelope or box used to ship, mailing date and tracking number. Description of the contents will help identify the missing mail and can help if/when you are trying to obtain a refund for damaged or missing items. Keep in mind, the JPEGs or PDF’s have to be less than 2mb to upload.


Mail Search is created, what’s next? USPS will send periodic updates on how the search is going.


They found my mail! If this happens, USPS will forward the mail or package to the address provided. Keep in mind this only happens if the package wasn’t too damaged in the shipping process. It is possible that they find the missing mail, but the damage prevents them from forwarding to you.



If it’s lost, was it insured? If your package doesn’t have insurance, you must first go through a Missing Mail Search. Make sure you save the receipt; this will act as your evidence of insurance. The tracking number may also allow USPS to verify insurance.


Was it damaged before it was delivered? A claim for a damaged package is very straight forward. If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. Keep in mind you need a proof of value or an estimate of the cost to repair the items that were damaged.


Sign into account. Next, start your Online Claim. This will require you to login to your USPS account or create one. USPS will process your claim, and if they decide it’s appropriate, issue you a refund.


Proof of value is required. In the claim form, you will be able to upload a 2mb JPEG or PDF to prove the proof of value. Items that can be provided are sales receipts, invoices, electronic receipts for online purchases. There are many items they will request, just hover over the info button in the claims form for more.


Claims page. The claim history page is located in your USPS account, and it is the single place to see details or status of your claims. In the event your claim is denied or the amount refunded isn’t sufficient, you can also appeal the decision from the claims page.



Packages or Mail that has been determined as delivered. If USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the process.


Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S.


Who can I report a stolen package to? You can file a report with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. The report should be done online or through the non-emergency phone line.

UPS ground map
USPS Priority Mail Map